Sunday, October 23, 2016
People, Service, and a Puppy
I've been reflecting a lot on things lately, perhaps it's because another year is coming to an end, a year which has been extremely painful and difficult for me. Maybe I've been reflecting because I'm about to turn a year older and I feel like I've hit dead end in my life and it's made me think of how I... you... we all relate to people in general.
Looking at the state of the world today, it's plain to see that things are pretty messed up. I mean we've gotten to the a point where some people in the public eye even take glee in bragging about the abhorrent things they've said and done and then they get applauded for that.
But that's the big picture and we should look on the smaller scale of things and focus on how we interact with others on a daily basis, be it our family members, classmates, colleagues or complete strangers.
Besides our own families, who we can on occasion be pretty damn horrible to, we come in contact on a daily basis with people who work in the service Industry, be it the bus or taxi drivers, the cashiers at the supermarket, the department store, coffee baristas, restaurant and hotel managers, librarians, receptionists etc.
A lot of people take the service providers for granted, without much thought other than getting their service needs met. Now in Singapore, where everything is done efficiently and effectively people have criticised the service industry here. But that's one skewed perspective. It could be said that the providees here can be down right impossible and difficult.
Here are a couple of prime examples: A couple of months ago, a woman was taped yelling at a handicapped food court worker (something which was very unlikely to be a life or death situation, barring the fact that she might have found the carcass of a bubonic plague-ridden rat in her laksa)sand the worker took it like the class act that he is. A couple of years ago, a man was filmed yelling *expletives* at a taxi driver who was waiting for him at the wrong location. Both the worker and driver maintained a polite decorum in spite of the very, very unpleasant situation they found themselves in.
Is it no wonder that most people in the service industry are disgruntled? Heck, I've taken our own housekeeper for granted at times. Sorry, Marylene :)!!!!!
Those in the hospitality/Service industry have a hard job. It's not easy standing around for hours on end and then smiling even when they have the most demanding and difficult patrons. Who's been a difficult customer? Hands up! I confess I've been Guilty. Guilty of Being Difficult in the First Degree! So if you're guilty ask yourself what would you do if the roles were reversed? My answer: If I had a customer like me, I'd throw the towel at me, along with the plates, forks, knives and kitchen sink.
Also, if you're in a hotel, food court, shopping mall or a restaurant or any place where someone is wearing a name tag, try to address them by their names.Their name tags aren't there as decorations. It tells you who they are. So if someone has done you a service, remember to address them by their name and if you don't know it, ask for it and thank them.
It's the little things that count. I've had some people look at me with a befuddled expression, probably wondering why I'm asking for their names. I've come to realise that it's a personal touch that we should have with people even for the briefest of interactions. It reminds us that we're all part of the same human family, as dysfunctional as that may be.
I've been trying to remember the names of the team members at the establishments I frequent and I haven't asked every one for their names yet and I haven't gotten them all down, but will eventually. So Thank you, Serene from Harvey Norman, Suresh from Takashimaya Toy Department, James from the Hilton, Thank you Vanessa, Sandra, Molly, Hairul, Rockwell, Lorenzo, Gian and Raman from Gastronomia, Thank you Sa'at from American Club. PS I'm sorry if my unpractised smile looked deranged and freaked you out. Just to confirm I'm not a lunatic.
Anyway, as the speaker in Church this Sunday said, we all have jobs to do, and no matter what let's appreciate the jobs and the people who do them. Let's try to accept the fact that not every job is perfect and not everything will be 100% to our liking. But that's life, innit?
Oh if you're wondering why there's a video of my puppy in this posting, that's because I'm his service provider. And let me just say he's not a difficult customer. He's always happy to see me when I come to his service. He's always very grateful for the service provided and he never complains when it's late.
On this occasion his breakfast service was slow and so he decided to help himself. And he didn't complain, though he did pee on the floor after that.
So if you're ever tempted to complain about others, ask yourself what faults of yours others might pick up to complain about you. I've been asking that of myself too.